Marlow Town Council is committed to making this website accessible to as many people as possible.
AbilityNet has advice on making your device easier to use if you have a disability.
You can use the “Print/PDF” facility on this website (see button at top of every page) to create a version of the page with larger text, defined image size. This can be used for viewing, emailing, printing or saving as a standalone PDF.
The statement below states how accessible our website is, how to report issues and what to do if you can’t access parts of it.
Accessibility statement for Marlow Town Council
This accessibility statement applies to www.marlow-tc.gov.uk
This website is run by Marlow Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some content of this website is not fully accessible, although we are continually working to improve these areas:
- most older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read and so on:
- Email office@marlow-tc.gov.uk
- Phone 01628 484024
- Use our contact form here
- Write to us at: Marlow Town Council, Court Garden, Pound Lane, Marlow, Bucks SL7 2AG
We’ll consider your request and get back to you within 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Town Clerk
Marlow Town Council
Court Garden
Pound Lane
Marlow
Bucks
SL7 2AG
Email office@marlow-tc.gov.uk
Phone 01628 484024
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us on our contact page. We will seek to accommodate any visitors with a disability or impairment to the best of our ability.
Technical information about this website’s accessibility
Marlow Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some PDF files such as some Policies, Meeting Minutes and Agendas published after 23 September 2018 do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images as soon as possible. When we publish new content we’ll make sure our use of images meets accessibility standards.
Disproportionate burden
We have not identified any areas that we believe constitute a disproportionate burden.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and we plan to either fix these or replace them with accessible HTML pages.
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We plan to improve accessibility on this website by addressing non-compliance issues (where possible). This will be a continual process, with regular reviews. We will provide staff training to ensure that all new content added meets accessibility criteria.
Preparation of this accessibility statement
This statement was prepared on 1st December 2020. It was last reviewed on 1st December 2020
This website was last tested on 1st December 2020. The test was carried out by internal staff and our website provider.
We tested a sample of pages, but given the relatively smaller size of our site, it was possible to cover a large proportion of pages.
